FAQ - Frequently Asked Questions

1.  What is the best way to place an order for products?

Because most of our orders are for custom products it is usually best to place your order by email with an enclosure or attachment of the artwork in .JPG or .BMP format. If you send your name and telephone number with the email we will call you back  to discuss your ideas and offer suggestions. The second best way is to call us by telephone at +92-52-3610822.

   2.  How long will it take to complete my order?

Generally speaking we can deliver product to you within three weeks. However, if the order is for a large quantity of an item or items it may take slightly longer. We will let you know the expected delivery date at the time the order is placed so you can determine if that date will meet your needs .

   3.  What if I don't what I want?

   If you donít see what youíre looking for to enquire. We probably have it or can 
   produce it for you. We will reply you within 24 hours.

   4.  What is your pricing policy?

We prefer advance payment. But in case of huge order, 50% credit facility will be given. If you want to know the detailed price list (C and F) let us know the required quantity and we will reply you with best competitive prices.

   5.  How can I send you my art work?

Ideally we prefer a high quality shape black and white image. This will assist us in  meeting your design expectations. However our in house design department will be able to offer you every assistance with your design. You can send your art work by any of the following ways:

  • Email (gif, tiff, jpeg format)

  • Postal Mail (Registered)

  • Courier Service (FedEx, DHL, UPS etc)

  • Fax

   6. How do you accept payment?

   We accept payment by Intl. Money order, Bank Draft, TT and LC. 50% Credit.

    7.  How do you handle rush orders?

   We can receive rush orders and will process them as quickly as possible;. We do not
   charge any other extra fees for rush orders.

   8.  What about a guarantee?

In order to insure that you receive exactly what you thought you ordered  we provide each customer with a sample piece upon which to evaluate design ,quality, colours, and size. Once we have your approval of the sample ,we guarantee that all other pieces will be exactly as the sample is .The only exception is that because these are hand made pieces there will be very slight differences from one piece to the next. While these differences are almost imperceptible, they do exist and we  will tell you about them up front  so you will not be  disappointed. This is part of our effort to assure absolute customer satisfaction. With small samples there is usually no charge.

   9.  Greetings!

I like to know who I am doing business with and assume you do as well. Please send me an email or call me if  there is anything I can do for you. My job and that of my ssociates is to exceed your expectations every time you do business with us.

 
    

 

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